Online Death Claim Submission

Please follow these 4 simple steps to file an online claim

STEP 1
Fill in Claim Details
STEP 2
View and Arrange Claim Document
STEP 3
Upload Claim Documents
STEP 4
Validate Claimant’s Details and Submit Claim

STEP 1
Fill in Claim Details

Policy No. *

Deceased's NRIC/Old IC/Passport No. *

Note: Single claim submission is sufficient for TMLM to process all eligible claims on the life of the Deceased.

Deceased's Name *

Claim Type *

Date of Death *

STEP 2
View and Arrange Claim Document

Mandatory Documents

Supporting Documents (whichever applicable)

STEP 3
Upload Claim Documents

Make sure that you have all the documents ready (scanned or saved in computer as pdf/ jpeg file with maxiumum total file size 20MB only).

Mandatory Documents
(Note: Person who can certify document: Customer Service Personnel at Tokio Marine Life Insurance Bhd Head Office and Branches; RHB Executive; Sales Manager or above; Commissioner of Oath; Public Notary)

Supporting Documents (whichever applicable)

STEP 4
Validate Claimant’s Details and Submit Claim

Details of the person who intimates the claim

Terms and Conditions :

I have read and fully understood the Personal Data Notice as mentioned in the claim form. I confirm that I give explicit consent to Tokio Marine Life Insurance Malaysia Bhd. (the Company) in accordance with the provisions of the Personal Data Protection Act 2010.

I authorise the Company to perform electronic transmission of all information as contained in my claim submission for the purpose of claim processing.

I agree that any claims payout under the Policy(ies) shall be strictly in accordance with the policy's terms and conditions.

I agree that any claims payout under the Policy(ies) shall be remitted to my individual bank account stated above via e-Payment facility.

I understand that the Company reserves the right to request further documents should more information be needed.

I understand that the Company reserves the right to request original documents should the claim warrant a verification.

I authorise the Company to perform Policy Alteration based on the particulars provided above.

I will provide full cooperation as the Company may require in order to process my claim.

Terms and Conditions :

I authorise the Company to perform electronic transmission of all information as contained in my claim submission for the purpose of claim processing.

I agree that any claims payout under the Policy(ies) shall be strictly in accordance with the policy's terms and conditions.

I agree that any claims payout under the Policy(ies) shall be remitted to my individual bank account stated above via e-Payment facility.

I understand that the Company reserves the right to request further documents should more information be needed.

I understand that the Company reserves the right to request original documents should the claim warrant a verification.

For reimbursement claim, I will submit the original receipts to my servicing agent or the nearest TMLM branch for the release of claim monies.

I authorise the Company to perform Policy Alteration in accordance with the particulars provided above.

I will provide full cooperation as the Company may require in order to process my claim.

I hereby declare that the information provided in relation to my claim submission is true, complete and accurate to the best of my knowledge. I further acknowledge that I have read and agree to the above Terms and Conditions.

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Online Death Claim Submission

STEP 1 Fill in Claim Details

STEP 2 View and Arrange Claim Document

STEP 3 Upload Claim Documents

STEP 4 Validate Claimant’s Details and Submit Claim

STEP 1
Fill in Claim Details

STEP 2
View and Arrange Claim Document

STEP 3
Upload Claim Documents

STEP 4
Validate Claimant’s Details and Submit Claim