Privacy Policy

SECURITY AND INTERNET PRIVACY POLICY STATEMENT

Security Policy

TM Asia Life Malaysia Bhd. is strongly committed to high standard of security and confidentiality of your personal or private information through our website. For this purpose, we have put in place on our website commercially proven security and privacy protection control systems designed to ensure that you can use our online financial services securely and with full confidence.

Our website secure network infrastructure includes the following components:-

• User IDs and password
• SSL
• Firewalls
• Intrusion Detection System
• Anti-Virus or Virus Protection

User IDs and password

To prevent unauthorized access to our website, every registered user is required to key in your username and password, which are the access key to your account. To ensure the integrity of your username and password, you are advised to play a part in this system security as well. Please take note and do the following:

• Do not share your username and password with any other person.
• Do not display your username and password in an area visible to others.
• Do not choose a password that others can easily guess. Memorize your password and do not write it down.
• You are advised to change your password frequently or every 90 days.
• Do not leave your Computer unattended or screen saver with password protected should be activated after 5 minutes or less.
• First login will force change the password in order to access the system.
• Clear cache after each session.
• Your password should treat it high confidentiality. We will not call you or send mail to ask you change the password.

Although we exercise every effort to provide a variety of safe, secure and reliable system, we do not have control over the computer, computer software, systems and other incidentals used by you to access our system and further transmission over the Internet cannot be guarantee, warranted or represented to be absolutely secure.

SSL

We use industry standard 128-bit SSL (secure socket layer) communication protocol for securing data communication between your browser and our systems. It is used for ensuring transaction privacy, message integrity and server-side authentication using digital certificate technology. All passwords are encrypted end-to-end from the browser to our systems.

Firewalls

All access to our systems must pass through router and firewalls to gain connectivity to the server. The firewall checks for the appropriate source address, and are able to restrict the traffic to the appropriate server.

Intrusion Detection System

TM Asia Life entire network is monitored and policed for intrusion attempts 24x7.

Anti-Virus

Computer viruses are real and once your computer is infected it can cost you time, loss of information, repair expense, and aggravation. Make sure your computer has an anti-virus protection program installed to reduce the risk.

We recommend that you purchase a program that automatically upgrades your virus protection on a recurring basis. If you currently have a anti-virus program on your computer without the automatic upgrade feature, make sure you update your virus detection program at least weekly and/or when you hear of a new virus to minimize your risk. You can do this by visiting the Internet site of the company that provides your software.

Other security measures:-

• Download security updates regularly.
• Do not open suspicious e-mail attachments.
• Do not open diskettes unless you are absolutely certain that you can trust the source.

Internet Privacy Policy Statement

Information is important for us to provide our best service to you as our customers. Therefore, keeping customer information safe, secure and using it only as our customers is the top priority for all of us at TM Asia Life. Whether you are an TM Asia Life customer, a registered user or a visitor to the public area of our website, we understand the importance you place on the privacy and security of information that personally identifies you or your account information.

When you register with us, we ask you for your personal particulars which may include among others your income, creditworthiness assets and liabilities depending on what products and services you apply for and subscribe to. This information enables us to deliver personalized services and communicate separately with you.

We use personal information in ways that are compatible with the purposes for which we originally requested it. For example, we will use the information you give us to process your requests and transactions, to provide you with additional information about products and services, or to evaluate your financial needs. To do so, we may share personal information with an agent or affiliate so that they may do the same and they may pass information held by them about you to us so that we may do the same. We limit the collection and use of personal information to what is necessary to administer our business and to deliver superior service to you. This may include advising you about our products or services, those of our affiliates, and other opportunities that we believe may interest you.

To serve you better, we may combine information you give us on the Web or through other channels. We also use aggregated information about the use of our services

We are strongly committed to protecting the security of your personal or private information that your share with us.

Additional privacy promise to our customers:-

• We may combine information you give us on the Web or through other channels to deliver our best service to our customers that includes to evaluate our users' preferences, improve our services, to administer our business, and other opportunities that we believe may interest you.
• We will permit only authorized employees to have access to that information. Our employees are educated on handling of customer information. Employees who breach our privacy policy would subject to our disciplinary action, as we may consider appropriate.
• We will protect the confidentiality of any personal information you share with us. We do deserve the right to disclose your information when is required under any law or regulation to co-operate with regulators, law enforcement authorities, or any authorities having jurisdiction over us.
• We will not use or share internally or externally personally identifiable medical information for any purpose other than the underwriting or administering of a customer’s policy, claim or account, or as disclosed to the customer when the information is collected, or to which the customer consents.
• We will attempt to keep customer files complete, up to date, and accurate. If the information with us is not correct, not updated, or incomplete, please inform by writing to us, and we will promptly rectify. Alternatively, you can access the “Contact Us” on our website.

We will continuously assess ourselves to ensure that customer privacy is respected.

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